Shipping policy

Thank you for shopping with Leurela.

Our goal is to provide a smooth, reliable, and transparent shopping experience. Please review our shipping policy below before placing your order.

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Processing typically takes 1–3 business days after your payment has been successfully confirmed.

During periods of high demand, promotions, holidays, or new product launches, processing times may be slightly extended.

Once your order has been processed, you will receive a shipping confirmation email containing your tracking information.

Shipping Destinations

Currently, Leurela ships within the United States.

We plan to expand our shipping destinations in the future as our business continues to grow.

Estimated Delivery Time

Estimated delivery times are:

  • United States: 5–10 business days

Please note that delivery times are estimates and may vary depending on:

  • Carrier delays
  • Weather conditions
  • Holidays
  • High shipping volumes
  • Customs or governmental inspections (if applicable)

Leurela cannot guarantee exact delivery dates.

Shipping Costs

We proudly offer:

Free Standard Shipping on orders over $69.

Shipping fees for orders below the free shipping threshold will be calculated during checkout.

Order Tracking

Once your order has shipped, you will receive an email containing a tracking number.

Please allow up to 48 hours for tracking information to become available after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Leurela is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.

If you notice an error in your shipping information, please contact us immediately before your order has been shipped.

Lost or Delayed Packages

While we work with reliable shipping partners, delivery delays may occasionally occur.

If your package appears to be significantly delayed or lost, please contact our support team. We will gladly assist you in working with the shipping carrier to resolve the issue as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

To help us investigate your claim, please include:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

Our team will review your request and work toward an appropriate solution.

Multiple Shipments

Depending on product availability and warehouse location, your order may arrive in multiple packages.

If this occurs, you will receive separate tracking information for each shipment.

Order Changes & Cancellations

If you wish to modify or cancel your order, please contact us as soon as possible.

Once an order has entered the fulfillment or shipping process, we may no longer be able to make changes or cancellations.

Shipping Delays

Leurela is not responsible for shipping delays caused by events beyond our reasonable control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Carrier service interruptions
  • Government restrictions
  • Holidays
  • Force majeure events

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@leurela.com

We are always happy to assist you.